Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact details: name, email address, phone number, and delivery address.
• Order information: products purchased, quantities, pricing, and payment method.
• Quote requests: flooring preferences, area measurements, and suburb for estimation.
• Communications: messages sent via our contact form, WhatsApp, or email.
• Technical data: IP address, browser type, and pages visited, collected through analytics cookies.

2. How We Use Your Information

We process your personal information for the following lawful purposes:

• To process orders, quotes, invoices, and deliveries.
• To respond to enquiries and provide customer support.
• To send order confirmations and relevant product information.
• To improve our website, products, and services.
• To comply with legal and regulatory obligations.

We process personal information on the lawful bases of consent, contract performance, legitimate interest, and legal obligation as set out in POPIA.

3. Sharing of Personal Information

We do not sell or rent your personal information. We may share it with third parties only where necessary to fulfil your order or meet legal obligations, including:

• Courier and delivery service providers for shipping.
• Payment gateway providers to process transactions securely.
• Independent flooring installers where you request installation services.
• Regulatory authorities where required by law.

All third parties we work with are expected to handle your personal information in compliance with POPIA.

4. Storage and Security

We take reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, or disclosure. Access to personal information is restricted to authorised staff who require it to perform their duties. We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

5. Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors use our site and to improve the user experience. You may disable cookies in your browser settings, though some features of the site may not function correctly without them.

6. Your Rights Under POPIA

As a data subject, you have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of inaccurate personal information.
• Object to the processing of your personal information.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

To exercise any of these rights, please contact us using the details below.

7. Direct Marketing

We may send you marketing communications only with your consent. You may opt out of receiving marketing communications at any time by replying "STOP" to any message or emailing us at sales@flooringxpress.co.za.

8. Children's Information

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

10. Information Officer

For any questions, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact our Information Officer:

Complaints may also be lodged with the Information Regulator of South Africa: complaints@inforegulator.org.za.